This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Firefox crashes

  • 2 vastust
  • 3 on selline probleem
  • 3 views
  • Viimati vastas mjbaker1

more options

Crash ID: bp-8aff8317-7d00-48c1-a689-4f9cc1170927

I am unable to even open firefox and it says crashed each time. Above is the Crash ID

Crash ID: bp-8aff8317-7d00-48c1-a689-4f9cc1170927 I am unable to even open firefox and it says crashed each time. Above is the Crash ID

Valitud lahendus

hi mjbaker1, unfortunately this crash will be caused by the webroot security software on your system. in firefox 56 (due to be released tomorrow) we'll have a workaround for that... or you can already try updating to firefox beta: https://www.mozilla.org/firefox/channel/desktop/

Loe vastust kontekstis 👍 2

All Replies (2)

more options

Valitud lahendus

hi mjbaker1, unfortunately this crash will be caused by the webroot security software on your system. in firefox 56 (due to be released tomorrow) we'll have a workaround for that... or you can already try updating to firefox beta: https://www.mozilla.org/firefox/channel/desktop/

more options

Thank you for the update Philipp