This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Windows explorer crashing or causing firefox to crash since upgrade to 57.0 64 bit

  • 1 vastus
  • 3 on selline probleem
  • 2 views
  • Viimati vastas Shadow110

DandyWalt
DandyWalt
more options

Frequent Firefox crashes after 57.0 update when trying to add attachments to gmail accessed through Firefox. Then windows explorer started crashing itself and eventually went into an infinite loop of crashing.

Frequent Firefox crashes after 57.0 update when trying to add attachments to gmail accessed through Firefox. Then windows explorer started crashing itself and eventually went into an infinite loop of crashing.

All Replies (1)

Shadow110
Shadow110
more options

Please remove Shockwave Flash 26.0 r0 it is a security risk Flash Player Version: 27.0.0.187 Current Version, Yesterday https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

Your Video Drivers Intel(R) HD Graphics 4600 have not been update since driverDate: 4-24-2014 Possibly none but with luck: https://www.intel.com/content/www/us/en/support/detect.html Old Drivers cause Issues as well the maybe the cause of the issue. Also maybe to old for Firefox 57.

Please read this and submit the bp- files listed back in to this message. Make sure you are posting them as a link that I can open on this side so please follow the directions. https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support The report should confirm about the Video Card but thee could be other issues as well

Please let us know if this solved your issue or if need further assistance.