This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Why is Firefox 57 reporting to some websites it is in Private Mode even when it isn't??

  • 1 vastus
  • 1 on selline probleem
  • 7 views
  • Viimati vastas jayelbe

more options

Attempts to view my local Walmart flyer from Walmart.ca have ended in screams. It seems Walmart thinks the browser is in Private Mode and/or has an ad-blocker installed. Funny thing is, FF56 loads the page just fine even WITH an ad-blocker installed. Tried it with FF56 again, and sure enough it's the Private Mode problem. FF57 appears to be reporting to the website that it is Private browsing even when it isn't.

Attempts to view my local Walmart flyer from Walmart.ca have ended in screams. It seems Walmart thinks the browser is in Private Mode and/or has an ad-blocker installed. Funny thing is, FF56 loads the page just fine even WITH an ad-blocker installed. Tried it with FF56 again, and sure enough it's the Private Mode problem. FF57 appears to be reporting to the website that it is Private browsing even when it isn't.

All Replies (1)

more options

Firefox has built-in Tracking Protection, to help speed up website loads times and protect your privacy. In Firefox 57 it's turned on by default (whereas in Firefox 56 it was only turned on in Private Browsing).

It's a shame that Walmart's website isn't playing nicely. You could disable Tracking Protection on Walmart's site using the instructions in this article (scroll down to "Turn off Tracking Protection for individual sites").