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Amazon Assistant does not work on the latest version of Forefox

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rgreenbe
rgreenbe
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I downloaded Amazon Assistant for Firefox. When I click on the button it does open up but but the "working" icon spins and then nothing. The box is blank. An FYI...this same feature works perfectly on chrome. I am running Windows 10 with all updates installed

I downloaded Amazon Assistant for Firefox. When I click on the button it does open up but but the "working" icon spins and then nothing. The box is blank. An FYI...this same feature works perfectly on chrome. I am running Windows 10 with all updates installed

All Replies (5)

WestEnd
WestEnd
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Where are you downloading Amazon assistant from?

FredMcD
FredMcD
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You should contact its support. Also make sure it is compatible with the new browser.

rgreenbe
rgreenbe Küsimuse esitaja
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I downloaded thru Firefox from their add-ons

Shadow110
Shadow110
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rgreenbe said

I downloaded thru Firefox from their add-ons

Mozilla only ok's Extensions submitted by Developers to be used with Firefox. They ok them only and give the Developer a web page to distribute their Extension from. This in no means that Firefox Support does the Developers Support when their page https://addons.mozilla.org/en-US/firefox/addon/amazon-browser-bar/ has a Support link and a contact Link.

Please let us know if this solved your issue or if need further assistance.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check the Browser Console (Tools -> Web Developer) for messages about this extension.

Also check that you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History) in case this makes a difference.