This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Hotmail mouse clicks give unpredictable result

  • 7 vastust
  • 13 on selline probleem
  • 2 views
  • Viimati vastas Phil99

more options

Hotmail was working fine until a couple of days ago. When I open it, everything is OK until I click on a link in an email (which works). When I return to Hotmail after viewing the link and then click on an email link with the middle mouse button (which normally opens a new tab) I get a scrolling circle (i.e. move mouse up to go down; down to go up). If I right click the link to try to select the option to open the link in a new tab/window, instead it opens an email way down the page of my Inbox. It's driving me nuts!! the only way to fix it is to refresh Hotmail. It will then work for one link in another email before the weird behaviour starts again. Tonight in desperation I performed a Firefox Refresh, to no avail. I know this is a Firefox issue because I tried Edge and it worked perfectly.

Hotmail was working fine until a couple of days ago. When I open it, everything is OK until I click on a link in an email (which works). When I return to Hotmail after viewing the link and then click on an email link with the middle mouse button (which normally opens a new tab) I get a scrolling circle (i.e. move mouse up to go down; down to go up). If I right click the link to try to select the option to open the link in a new tab/window, instead it opens an email way down the page of my Inbox. It's driving me nuts!! the only way to fix it is to refresh Hotmail. It will then work for one link in another email before the weird behaviour starts again. Tonight in desperation I performed a Firefox Refresh, to no avail. I know this is a Firefox issue because I tried Edge and it worked perfectly.

Muudetud Phil99 poolt

Valitud lahendus

There have been issues reported with Outlook (Hotmail).

  • [/questions/1201654#answer-1070457] When using my hotmailaccount in Firefox I have to reload the mailaccount constantly due to the pointer (hand) vanish and is replaced with the arrow!

A possible workaround that you can try is to modify these prefs on the about:config page:

  • layout.css.stylo-blocklist.enabled => true
  • layout.css.stylo-blocklist.blocked_domains => live.com

See comment 8 and comment 9:

  • bug 1433591#c8 - Links and text selection in Outlook messages broken, mouse action received by Inbox behind open message

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

Loe vastust kontekstis 👍 2

All Replies (7)

more options

Oops just (maybe) found the answer. I am running the Beta version. Just need to work out how to feed this back through the proper channel. :-)

more options

Good advice here never use Beta unless your doing it for testing purpose only.

more options

OK so I am now running the full version 58 and still having the same issues. I have just tried a Refresh but the problem is still there.

more options

What is the problem exactly? Step by step so others can see if they get the same result in hotmail.

more options

Thanks for responding WestEnd. Not sure I can describe it more accurately than I already have. The only thing I can add is that after opening an email I am unable to scroll within the email for a few seconds. And sometimes not at all. Often after I close the email (even without clicking on a link) I will find myself quite a way down my Inbox page.

more options

Valitud lahendus

There have been issues reported with Outlook (Hotmail).

  • [/questions/1201654#answer-1070457] When using my hotmailaccount in Firefox I have to reload the mailaccount constantly due to the pointer (hand) vanish and is replaced with the arrow!

A possible workaround that you can try is to modify these prefs on the about:config page:

  • layout.css.stylo-blocklist.enabled => true
  • layout.css.stylo-blocklist.blocked_domains => live.com

See comment 8 and comment 9:

  • bug 1433591#c8 - Links and text selection in Outlook messages broken, mouse action received by Inbox behind open message

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

more options

Hi cor-el Many thanks - I modified the settings as suggested and it works perfectly! Thank you very much for your help. Hopefully this post will help others with the same problem until it is patched.