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How do I get rid of a saved Instagram login on Firefox 58?

  • 2 vastust
  • 2 on selline probleem
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  • Viimati vastas Dave-H

Dave-H
Dave-H
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I have four installations of Firefox on various PCs and operating systems. This problem is only occurring on Firefox 58 on Windows 10, not on the other three.

When I go to Instagram, there is a button to log in to my account with one button press, which always used to work.

https://prod-cdn.sumo.mozilla.net/uploads/images/2018-02-25-08-23-58-3afbd9.png

Now it just says "Login Failed". If I try to remove it by selecting "Remove Account" it also just says "Login Failed".

If I select "Switch Accounts" my login appears with the user and password fields visible, with the information filled in from the password manager, and it logs in fine! I have no idea what's happened to the one button login, as it should be the same information!

Now I know you're all saying this is an Instagram problem not a Firefox problem, but it doesn't happen on my other three Firefox installations, which log into Instagram absolutely fine, without showing the one-button option at all.

So, where does Firefox store this information? Presumably it's not stored on Instagram's servers or I would see it everywhere. I've tried deleting all the Instagram cookies, and clearing the browser cache, and the one-button login is still there. Instagram doesn't seem to be storing any information in Firefox. Anyone any suggestions, as this is really annoying me! Thanks, Dave.

I have four installations of Firefox on various PCs and operating systems. This problem is only occurring on Firefox 58 on Windows 10, not on the other three. When I go to Instagram, there is a button to log in to my account with one button press, which always used to work. https://prod-cdn.sumo.mozilla.net/uploads/images/2018-02-25-08-23-58-3afbd9.png Now it just says "Login Failed". If I try to remove it by selecting "Remove Account" it also just says "Login Failed". If I select "Switch Accounts" my login appears with the user and password fields visible, with the information filled in from the password manager, and it logs in fine! I have no idea what's happened to the one button login, as it should be the same information! Now I know you're all saying this is an Instagram problem not a Firefox problem, but it doesn't happen on my other three Firefox installations, which log into Instagram absolutely fine, without showing the one-button option at all. So, where does Firefox store this information? Presumably it's not stored on Instagram's servers or I would see it everywhere. I've tried deleting all the Instagram cookies, and clearing the browser cache, and the one-button login is still there. Instagram doesn't seem to be storing any information in Firefox. Anyone any suggestions, as this is really annoying me! Thanks, Dave.
Attached screenshots

Muudetud Dave-H poolt

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or cookies that are blocked.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"
Dave-H
Dave-H Küsimuse esitaja
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Thanks very much, and sorry for the delay in responding! Thanks to your pointers I've now found that the normal working login page appears if I disable cookies on that page using the Page Info Permissions option. Unfortunately I then can't actually log in as cookies are disabled! Deleting the cookies doesn't work, as it just reloads them and goes back to as it was before when I next use the page, with the non-working login. What I don't understand is why this is only happening on one single Firefox installation. It's not happening on the other three, or any other browsers. Any more thoughts? Thanks, Dave.