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Rohkem teavet

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why in Privacy&Security is Cookies and site data, clear data and manage data greyed out

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JamesBrady
JamesBrady
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Why is it that in Options, Privacy& Security, Cookies and site data, that Clear data and Manage data are grayed out. In past iterations of Firefox, if I wanted to delete cookies it was a simple process. Now to get clear data or manage data to work I have to click on learn more and visit many pages before clear data and manage data become active options.

Don't tell me how to fix this - it's a DAMN BUG. Please fix it.

Why is it that in Options, Privacy& Security, Cookies and site data, that Clear data and Manage data are grayed out. In past iterations of Firefox, if I wanted to delete cookies it was a simple process. Now to get clear data or manage data to work I have to click on learn more and visit many pages before clear data and manage data become active options. Don't tell me how to fix this - it's a DAMN BUG. Please fix it.

All Replies (3)

Shadow110
Shadow110
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Please watch your language as this is a public forum for all ages.

Give this a try : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.1 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

the-edmeister
the-edmeister
  • Moderator
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Are you in Private Browsing mode? Or are you using permanent Private Browsing mode?

https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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There was a bug in Firefox 60 that disabled the "Clear Data" and "Manage Data" buttons when browser.cache.offline.enable = false, but that is fixed in Firefox 61.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window