This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Firefox is blocking my bank from redirecting me to their secure website?

more options

When I go to my bank's website to download my statement or check my accounts, it has a drop down menu, "Account Login". I click that icon and the login page loads. I type in my username and password, click "Enter", and get an error message:

 "Firefox has prevented this page from automatically redirecting to a new page".  I can't get past this, I tried clicking "allow" but nothing happens, I get redirected back to the bank's home page.
When I go to my bank's website to download my statement or check my accounts, it has a drop down menu, "Account Login". I click that icon and the login page loads. I type in my username and password, click "Enter", and get an error message: "Firefox has prevented this page from automatically redirecting to a new page". I can't get past this, I tried clicking "allow" but nothing happens, I get redirected back to the bank's home page.

Valitud lahendus

Please make sure the redirect block is turned off:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button accepting the risk.

(2) In the search box above the list, type or paste access and pause while the list is filtered

(3) If the accessibility.blockautorefresh preference is bolded and "modified" or "user set" to true, double-click it to restore the default value of false

Loe vastust kontekstis 👍 1

All Replies (2)

more options

Hi, sorry having issues. There are various things that can do this.

Please : To be Checked and turned off unless needed for accessibility : Please : go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser.

Please Copy/Paste about:preferences#privacy to the Address Bar and Enter. Which is the same place as above almost. Go down to Block Pop-up Windows and the Exceptions. Put your bank URL in there and hope we have stopped the message : Firefox has prevented this page from automatically redirecting to a new page

If not more to try.

more options

Valitud lahendus

Please make sure the redirect block is turned off:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button accepting the risk.

(2) In the search box above the list, type or paste access and pause while the list is filtered

(3) If the accessibility.blockautorefresh preference is bolded and "modified" or "user set" to true, double-click it to restore the default value of false