This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Tbird locked up receiving messages. Terminated process (win7pro) restarted. All messages duplicated, can not get new messages from server

  • 1 vastus
  • 1 on selline probleem
  • 1 view
  • Viimati vastas Chris Ilias

B Petic
B Petic
more options

Each time try to gen new messages - dialog box appears [redacted]@att.net busy

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Each time try to gen new messages - dialog box appears [redacted]@att.net busy ''[Personal information removed by moderator. Please read [[Forum rules and guidelines]], thanks.]''

Muudetud Chris Ilias poolt

Valitud lahendus

Hi T_Bird_51, If I understand correctly, after Thunderbird froze retrieving messages, your inbox is full of duplicate messages and you cannot retrieve messages.

First let's try something simple.

  1. Right-click on your Inbox and select Properties.
  2. Click on Repair Folder.

If the problem still occurs, we'll need some more info about your Thunderbird setup.

  1. Go to [=] > Help > Troubleshooting Information then click Copy text to Clipboard.
  2. Go to https://pastebin.mozilla.org/ and go to Edit > Paste to paste the info from your Troubleshooting Information page.
  3. In Firefox, click on the three dots to the right of the address, and select Copy Link.
  4. Open a reply to this post, and go to Edit > Paste to paste the link to your troubleshooting information.
Loe vastust kontekstis 👍 0

All Replies (1)

Chris Ilias
Chris Ilias
  • Moderator
more options

Valitud lahendus

Hi T_Bird_51, If I understand correctly, after Thunderbird froze retrieving messages, your inbox is full of duplicate messages and you cannot retrieve messages.

First let's try something simple.

  1. Right-click on your Inbox and select Properties.
  2. Click on Repair Folder.

If the problem still occurs, we'll need some more info about your Thunderbird setup.

  1. Go to [=] > Help > Troubleshooting Information then click Copy text to Clipboard.
  2. Go to https://pastebin.mozilla.org/ and go to Edit > Paste to paste the info from your Troubleshooting Information page.
  3. In Firefox, click on the three dots to the right of the address, and select Copy Link.
  4. Open a reply to this post, and go to Edit > Paste to paste the link to your troubleshooting information.