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Rohkem teavet

Where are my folders and bookmarks?

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After update I’ve lost all my work projects and folders with all my bookmarks? I need those back! What can I do now? You can’t force my browser to update with deleting people data etc. It was a lot of work to find those infos and make some projects with use of it. It’s sucks

After update I’ve lost all my work projects and folders with all my bookmarks? I need those back! What can I do now? You can’t force my browser to update with deleting people data etc. It was a lot of work to find those infos and make some projects with use of it. It’s sucks

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Hi Damix, sorry to hear about your data loss.

What kind of system has this problem? I'm asking because you posted under Android, from a browser identifying itself as running on an iPhone, and mentioned folders, which sounds like Windows, Mac, or Linux. Since there are different steps for everything, it would be great to have info on your OS and Firefox version.