This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Not all subscribed folders/sub folders show up

  • 2 vastust
  • 1 on selline probleem
  • 3 views
  • Viimati vastas Toad-Hall

imaxmed
imaxmed
more options

I have subscribed to all folders & sub folders under "Manage folder subscriptions" but after I click "OK" the folders I tried to subscribe to aren't showing up. I've tried to quit TB, I deleted the account and added it back in. Nothing seems to work. Some folders/sub folders show up, but not all and nothing happens when I try to add back in.

I have subscribed to all folders & sub folders under "Manage folder subscriptions" but after I click "OK" the folders I tried to subscribe to aren't showing up. I've tried to quit TB, I deleted the account and added it back in. Nothing seems to work. Some folders/sub folders show up, but not all and nothing happens when I try to add back in.

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

The usual method:

  • Right click on imap mail account name in Folder Pane and select 'Subscribe'
  • click on 'Refresh'
  • Select/highlight folders
  • click on 'Subscribe'
  • click on 'OK'

Make sure you have this selected: 'Menu icon' > 'Folders' > 'All'

If still not working:

  • Right click on imap mail account name in Folder Pane and select 'Settings'
  • Select 'Server Settings'
  • click on 'Advanced..' button
  • uncheck 'Show only subscribed folders'
  • click on 'OK'
  • click on 'OK'
Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Another thought: Do you have to enable something like 'Show in IMAP' for folders in webmail settings, as you do with e.g. gmail? Please confirm - in webmail account you can see those missing folders and they are set to 'show in imap'.