This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

This thread was closed and archived. Please ask a new question if you need help.

Firefox Account Authenticator app and recovery code

  • 2 vastust
  • 2 on selline probleem
  • 5 views
  • Viimati vastas cor-el

garyward22
garyward22
more options

TYrying to login to try Firefox send. I am asked for authenticator ap or recovery code.

1 - As far as I can remeber never used an Authenticator app for Firefox. 2 - Been using Firefox for more than 10 years - not sure I ever had recovery codes 3 - Requested change of password - email received to my email address and my recovery email address 4 - Changed password - email recd again on both mail email and recovery email address. Your account password was changed You will need to enter your new password on other devices to resume synchronising. 5 - Attemepted to login and I need the authenticator app or recoivery code. 6 - Now in a loop

How to I cut the loop

Thanks

PS I can login to the community notice board!

TYrying to login to try Firefox send. I am asked for authenticator ap or recovery code. 1 - As far as I can remeber never used an Authenticator app for Firefox. 2 - Been using Firefox for more than 10 years - not sure I ever had recovery codes 3 - Requested change of password - email received to my email address and my recovery email address 4 - Changed password - email recd again on both mail email and recovery email address. Your account password was changed You will need to enter your new password on other devices to resume synchronising. 5 - Attemepted to login and I need the authenticator app or recoivery code. 6 - Now in a loop How to I cut the loop Thanks PS I can login to the community notice board!

All Replies (2)

Pratyush Tewari
Pratyush Tewari
more options

So you have to create a new email address and manage that for your whole life because there is no way provided by firefox to either recover the code, login to your account, reset it or delete the account.

if this happens to you in the future again, you have to create another email address and manage it for your lifetime again.

Basically, you are stuck in a loop forever. Most you can do is forget about using firefox

Muudetud Pratyush Tewari poolt

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See: