This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Random tab crashes - consistently with Google Calendar but others as well

  • 3 vastust
  • 1 on selline probleem
  • 2 views
  • Viimati vastas brisdaz

brisdaz
brisdaz
more options

If you go to Google Calendar and right click on an empty space Firefox consistently crashes.

  1. I've tried Firefox Safe Mode - still crashes.
  2. I've tried a new profile with the same installation - still crashes
  3. I've tried uninstalling and reinstalling Firefox but keeping the profile - still crashes.
  4. I've tried a new user account in Windows 10 and new profile - no crashes.
  5. I've tried ``sfc /scannow`` - integrity is good.

It's hard to get crash details but the last one I could get is - https://crash-stats.mozilla.org/report/index/6e2515a4-86cc-4bde-9d4e-06b060200716#tab-details

Does anyone have any idea before I start a new user account?

If you go to Google Calendar and right click on an empty space Firefox consistently crashes. # I've tried Firefox Safe Mode - still crashes. # I've tried a new profile with the same installation - still crashes # I've tried uninstalling and reinstalling Firefox but keeping the profile - still crashes. # I've tried a new user account in Windows 10 and new profile - no crashes. # I've tried ``sfc /scannow`` - integrity is good. It's hard to get crash details but the last one I could get is - https://crash-stats.mozilla.org/report/index/6e2515a4-86cc-4bde-9d4e-06b060200716#tab-details Does anyone have any idea before I start a new user account?

Muudetud brisdaz poolt

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The telemetry environment in the bug reports shows a rather old driver date for the "Intel(R) UHD Graphics 620" graphics card with an active GPU. The GPU for the more recent NVidia card shows inactive.

brisdaz
brisdaz Küsimuse esitaja
more options

Thanks. I don't know why Windows Update didn't update it to the latest driver automatically. I had to go to device manager and click update drivers for it to update.

However it made no difference. Anything else? The fact it doesn't crash when Firefox starts in a new user and new profile but same Windows 10 Operating System leads me to believe it's something to do with the environment/installation.

brisdaz
brisdaz Küsimuse esitaja
more options

Firefox 79.0 seems to have fixed it.