We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Tried everything but cannot send mail. Incomming mail is okay

  • 1 vastus
  • 1 on selline probleem
  • 6 views
  • Viimati vastas sfhowes

susan.thairs
susan.thairs
more options

Recently - for no apparent reason I have been unable to send mail . Message just asks me to enter the password for this account which it perpetually rejects. I have tried entering past passwords for my email account and the master password. I have tried the following: Deleting master password and resetting it using the Error console Checking that SMPT settings are right (ie as per my email provider on webmail) Uninstalling and reinstalling Thunderbird disabling my antivirus etc software

Nothing works. Can anyone help.

Recently - for no apparent reason I have been unable to send mail . Message just asks me to enter the password for this account which it perpetually rejects. I have tried entering past passwords for my email account and the master password. I have tried the following: Deleting master password and resetting it using the Error console Checking that SMPT settings are right (ie as per my email provider on webmail) Uninstalling and reinstalling Thunderbird disabling my antivirus etc software Nothing works. Can anyone help.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Who is the mail provider, and what are your settings, antivirus app?