Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

All my accounts, passwords and logins were disappeared and I didnt do this!

  • 2 vastust
  • 1 on selline probleem
  • 2 views
  • Viimati vastas FredMcD

munem6656
munem6656
more options

All my accounts, passwords and logins were disappeared. And now i dont know what to do i forgot half of the passwords and the logins and i didnt delate the coockies or cache maybe people hacked me?

All my accounts, passwords and logins were disappeared. And now i dont know what to do i forgot half of the passwords and the logins and i didnt delate the coockies or cache maybe people hacked me?

All Replies (2)

Scribe
Scribe
more options

Hi, first try restarting Firefox - 3-bar menu > Exit.

It's possible that Firefox may have created a new empty Profile. To select your original one with all your data, please see Recover user data missing after Firefox update.

In case a Refresh has occurred, please look on your Desktop for a file named Old Firefox Data - Refresh Firefox - reset add-ons and settings.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

FredMcD
FredMcD
more options

After the above, try rebooting the computer.