This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Missing File Folders

  • 3 vastust
  • 3 on selline probleem
  • 8 views
  • Viimati vastas fbspops-a

katya4
katya4
more options

After the GoDaddy migration to Office365 I lost all my folders except the inbox on that email account in Thunderbird. I tried deleting the account and re-adding it. That didn't work. Then I tried deleting the program and reinstalling. That didn't work. I moved the email to Zoho instead of GoDaddy for hosting and when I added it back to Thunderbird I still only have the inbox folder.

Any ideas?

After the GoDaddy migration to Office365 I lost all my folders except the inbox on that email account in Thunderbird. I tried deleting the account and re-adding it. That didn't work. Then I tried deleting the program and reinstalling. That didn't work. I moved the email to Zoho instead of GoDaddy for hosting and when I added it back to Thunderbird I still only have the inbox folder. Any ideas?

Valitud lahendus

If the account is POP, the Inbox only is downloaded. If it's IMAP and the folders aren't visible, right-click the account in the Folder Pane, Subscribe..., Refresh, check the boxes for the missing folders. You might have to make the folders accessible in IMAP in the account's webmail settings.

Loe vastust kontekstis 👍 1

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Valitud lahendus

If the account is POP, the Inbox only is downloaded. If it's IMAP and the folders aren't visible, right-click the account in the Folder Pane, Subscribe..., Refresh, check the boxes for the missing folders. You might have to make the folders accessible in IMAP in the account's webmail settings.

katya4
katya4 Küsimuse esitaja
more options

Thank you! I've got my folders back!  :)

fbspops-a
fbspops-a
more options

I have only the INBOX folder, no SENT folder, no TRASH folder , no DRAFTS folder. 

How can I get these missing folders?