Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

mozilla profile may be missing or inaccessible....windows 7 32 bit.

  • 1 vastus
  • 1 on selline probleem
  • 1 view
  • Viimati vastas FredMcD

nitinbasu
nitinbasu
more options

each time we try opening mozilla firefox an error message splashes stating profile may be missing or inaccessible.solutions already tried 1)deleted profile.ini file 2)created new profile through firefox.exe -p.. 3)tried uninstalling firefox and reinstalling upgraded version e.g ver 56,65,80 after installation of firefox 80 new error msg comes stating an instance of mozilla firefox is already running it needs to be closed first. 4)even tried to use portable mozilla version 51 . any other solution or advice ?

each time we try opening mozilla firefox an error message splashes stating profile may be missing or inaccessible.solutions already tried 1)deleted profile.ini file 2)created new profile through firefox.exe -p.. 3)tried uninstalling firefox and reinstalling upgraded version e.g ver 56,65,80 after installation of firefox 80 new error msg comes stating an instance of mozilla firefox is already running it needs to be closed first. 4)even tried to use portable mozilla version 51 . any other solution or advice ?

All Replies (1)

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.