This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Restore Session

  • 2 vastust
  • 1 on selline probleem
  • 11 views
  • Viimati vastas FredMcD

kevinjmarshall13
kevinjmarshall13
more options

Restore session has yet again failed. Dozens of tabs and pins lost. Months of time lost. How can this be restored. Preferences are set to reopen tabs. Always.

Restore session has yet again failed. Dozens of tabs and pins lost. Months of time lost. How can this be restored. Preferences are set to reopen tabs. Always.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Are any closed windows available to re-open from the closed windows list? Either:

  • "3-bar" menu button > Library > History > Recently Closed Windows
  • "Library" toolbar button > History > Recently Closed Windows
  • (menu bar) History > Recently Closed Windows

By "pins" do you mean pinned tabs or pinned Top Sites on the new tab page?

FredMcD
FredMcD
more options

You may have corrupt sessionstore [v56] sessionstore.jsonlz4 file(s). Delete all sessionstore* files and the sessionstore-backups folder.

Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Locate the above file. Then rename or delete it. Restart Firefox.


Don't delete the files if you need to rescue any data from them, just move them out of the profile folder to some location where Firefox doesn't look for them. You can try to read out their contents using this tool: https://www.jeffersonscher.com/res/scrounger.html