This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Can on display any pages, including Firefox "log ins and password" or "options"

  • 4 vastust
  • 1 on selline probleem
  • 8 views
  • Viimati vastas atarlowski

atarlowski
atarlowski
more options

My Firefox ver 88 stopped working. It will not display any web pages whether I click on a bookmark (where nothing shows in the URL line) or if I type a page into the URL line. Just a completely blank page not messages. I've removed and reinstalled ver 88 and tried ver 87 but neither of them worked. Interestingly if I go to Help > More troubleshooting" the window does display the expected text.

My Firefox ver 88 stopped working. It will not display any web pages whether I click on a bookmark (where nothing shows in the URL line) or if I type a page into the URL line. Just a completely blank page not messages. I've removed and reinstalled ver 88 and tried ver 87 but neither of them worked. Interestingly if I go to Help > More troubleshooting" the window does display the expected text.
Attached screenshots

Valitud lahendus

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

Loe vastust kontekstis 👍 0

All Replies (4)

TyDraniu
TyDraniu
  • Top 25 Contributor
more options

Is it Windows 10?

atarlowski
atarlowski Küsimuse esitaja
more options

Yes Windows 10

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Valitud lahendus

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

atarlowski
atarlowski Küsimuse esitaja
more options

Genius, I downloaded and installed the file; x64: vc_redist.x64.exe from this web page > 

https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

and copied over my profile folder and all's good.

Thanks