Connecting to Brighthouse
When trying to connect to web site. We are sorry for the inconvenience; there was a problem processing your request at this time. Please contact Brighthouse Financial on (800) 882-1292 for further assistance. It works with Chrome and Edge. Contacting Brighthouse, they blame it on Firefox. Security settings? Worked until last update to Firefox. Does not work on any computer I have
Valitud lahendus
To all, The problem was an extension blocking Navy Federal Credit Union and Brighthouse. I took it to stables where they deleted all extensions and put back the ones I needed. Do not know which extension it was. Thanks for the support.
Loe vastust kontekstis 👍 0All Replies (14)
Please provide a public link (no password) that we can check out. No Personal Information Please !
There is security software like Avast, Kaspersky,
BitDefender and ESET that intercept secure
connection certificates and send their own.
https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can
https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites
https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message
https://support.mozilla.org/en-US/kb/connection-untrusted-error-message
Websites don't load - troubleshoot and fix error messages
http://kb.mozillazine.org/Error_loading_websites
I am unable to provide the link u asked for. The problem occurs after I sign in and provide a password. Then the Brighthouse system sends a 4 digit code to my email. When I enter the code, I get error. Thanks for responding
Make sure you are not blocking content.
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}acking-protection-firefox-desktop
Deleted all cookies, followed all the steps provided. No Joy. Remember this problem came with the new version of Firefox. Cleared history. Reloaded computer. Happens on all my computers. Is this a security issue? Could it be that Brighthouse is not following proper protocol. Works with Chrome and Edge.
Have you contacted their support?
Start your Computer in safe mode with network support.
Then start Firefox.
Try Secure websites. Is the problem still there?
Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia
If the problem goes away with the computer in Safe Mode,
the problem is with one of the other programs on the system.
As a test, disable your protection programs.
Could not get my computers into safe mode. Will try tomorrow with my computer guy at staples. Directions say press F8 until window come up, windows do not come up, only the Lenovo logo comes up, but holding F8 does not work.
Windows automatically boots up in this mode if it detects that the previous session was not shut down properly. To purposely start up in Safe Mode in Windows XP and 7, press F8 after turning the computer on and before Windows starts.
In Windows 8.1 and 10, hold Shift down while clicking Restart.
But I ended up using msconfig.
When I hold the shift key down during restart I get the following. Continue Exit and continue with windows not if safe mode Use a device Trouble shoot Turn off computer
I have another financial institution that does not work with Firefox Navy Credit Union. I will go to staples to determine how to get to safe mode.
Boot the computer in Windows Safe Mode with network support to see if that has effect.
Valitud lahendus
To all, The problem was an extension blocking Navy Federal Credit Union and Brighthouse. I took it to stables where they deleted all extensions and put back the ones I needed. Do not know which extension it was. Thanks for the support.
This morning I triyed it and nothing worked.
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Go to that message, and use the Undo link to its right.
Please explain the problem in detail. What happens? What is/are the exact error message(s) ?
You may need to return to Staples.
will be at staples in the morning and let u know.