This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Country redirect for different websites.

  • 3 vastust
  • 1 on selline probleem
  • 14 views
  • Viimati vastas cor-el

clintflax
clintflax
more options

Hi, I am an Australian living in South Korea. For certain websites (like Netflix help) from Google I click on the link https://help.netflix.com but it redirects me to https://help.netflix.com/ko/node/13245 which is all in Korean.

I would like to go to an English page, as my Korean is limited.

My Firefox language settings are English. My Google search settings are Australia (instead of current region).

My Google home page is fine so I don't need the www.google.com/ncr

Please help. Thanks, Clint.

Hi, I am an Australian living in South Korea. For certain websites (like Netflix help) from Google I click on the link https://help.netflix.com but it redirects me to https://help.netflix.com/ko/node/13245 which is all in Korean. I would like to go to an English page, as my Korean is limited. My Firefox language settings are English. My Google search settings are Australia (instead of current region). My Google home page is fine so I don't need the www.google.com/ncr Please help. Thanks, Clint.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Does it work for you if you change 'ko' to 'en' in the link ?

clintflax
clintflax Küsimuse esitaja
more options

Tried this, but no help.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.