Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

trying to sync or login to firefox on android

  • 7 vastust
  • 1 on selline probleem
  • 7 views
  • Viimati vastas Paul

macandsandy
macandsandy
more options

Trying to sync firefox on android with desktop firefox. 1. when I go to https://firefox.com/pair the scan code does not appear 2. when I try to login using email address ON ANDROID firefox - I'm not able to type anything - i.e. the android texting keyboard does not appear.

Signed Frustrated android user Sandy

Trying to sync firefox on android with desktop firefox. 1. when I go to https://firefox.com/pair the scan code does not appear 2. when I try to login using email address ON ANDROID firefox - I'm not able to type anything - i.e. the android texting keyboard does not appear. Signed Frustrated android user Sandy

All Replies (7)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Are you signed into your Firefox account in Firefox on your desktop?

macandsandy
macandsandy Küsimuse esitaja
more options

yes I am signed into my Firefox account on my laptop/desktop. Any other suggestions?? :-)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Do you have any add-ons installed on the desktop copy of Firefox?

macandsandy
macandsandy Küsimuse esitaja
more options

Seburo, Just two enabled add ons: Facebook container and Manuals Library Search Sandy

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Can you try disabling those add-ons and trying again?

macandsandy
macandsandy Küsimuse esitaja
more options

I did but same problem. Thanks for trying.....I'll try again after some I have some time to think about it.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Ok, no problem, still keen to help here but I am not sure what could be happening.