This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Lost sinc

  • 3 vastust
  • 1 on selline probleem
  • 1 view
  • Viimati vastas jonzn4SUSE

vip2017
vip2017
more options

I forgot my password. When I reset my password, I lost all important data and passwords. I ask you to return the old password to restore synchronization. What should I do I've lost my whole life. I just didn't know about the recovery keys. This has never happened before. Please help.

I forgot my password. When I reset my password, I lost all important data and passwords. I ask you to return the old password to restore synchronization. What should I do I've lost my whole life. I just didn't know about the recovery keys. This has never happened before. Please help.

All Replies (3)

Yash R
Yash R
more options

I looked for similar situations and found a solution. Maybe this'll help.

https://support.mozilla.org/en-US/questions/1300003

vip2017
vip2017 Küsimuse esitaja
more options

I am asking how I can cancel password recovery. I remembered my old password. I ask that the data for synchronization be restored.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Yeah, I don't agree with the policy, but when you reset your primary password the saved data is gone.  ;-|

Warning: Resetting your Primary Password will remove all of your saved usernames and passwords.