This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

this machine is read as Win 8 when it is and has been a Win 10 machine?

  • 1 vastus
  • 1 on selline probleem
  • 5 views
  • Viimati vastas James

visionditch
visionditch
more options

Hi, This PC I am working on now is always seen as a Win 8 machine when I am using Firefox. The machine is a Win 10 unit. All my other units are read as the correct operating system, and as this is the only one that runs Firefox, I believe I should discuss it with you. The problem only is acute when using this to access secure sites or to buy online. The machine is seen as suspect at all times. Also I struggle with Windows Updates deleting and damaging the operations at every tiny "update." I never use Edge. When they make me helpless, I switch to a Mac. Other than placing updates on delay, which works now and then, is there any other way to cut off microsoft? Gregory Burke ...


edited email from public.

Hi, This PC I am working on now is always seen as a Win 8 machine when I am using Firefox. The machine is a Win 10 unit. All my other units are read as the correct operating system, and as this is the only one that runs Firefox, I believe I should discuss it with you. The problem only is acute when using this to access secure sites or to buy online. The machine is seen as suspect at all times. Also I struggle with Windows Updates deleting and damaging the operations at every tiny "update." I never use Edge. When they make me helpless, I switch to a Mac. Other than placing updates on delay, which works now and then, is there any other way to cut off microsoft? Gregory Burke ... edited email from public.

Muudetud James poolt

All Replies (1)

James
James
  • Top 25 Contributor
  • Moderator
more options

In your Question Details on right your User Agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64; rv:93.0) Gecko/20100101 Firefox/93.0

NT 6.2 is Windows 8

Perhaps you are running Firefox in Windows 8 compatibility mode for some reason when Firefox works fine on Windows 10. ex: https://support.microsoft.com/en-us/windows/make-older-apps-or-programs-compatible-with-windows-10-783d6dd7-b439-bdb0-0490-54eea0f45938 https://www.tenforums.com/tutorials/15523-change-compatibility-mode-settings-apps-windows-10-a.html