This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

As of the last few days I cannot access any instagram accont using Firefox browser

  • 1 vastus
  • 1 on selline probleem
  • 2 views
  • Viimati vastas FredMcD

efigs
efigs
more options

I cannot access Instagram using Firefox browser. This started happening about 3 days ago. I cannot even access Instagram.com it shows up as a blank screen (see screen shot). I cannot access my Instagram account or those of the people I follow or people I don't follow but regularly check their Instagram account. I can access Instagram using my Safari browser but not Firefox. I have never had this problem before. I would be grateful for any help. Thanks! Esther

I cannot access Instagram using Firefox browser. This started happening about 3 days ago. I cannot even access Instagram.com it shows up as a blank screen (see screen shot). I cannot access my Instagram account or those of the people I follow or people I don't follow but regularly check their Instagram account. I can access Instagram using my Safari browser but not Firefox. I have never had this problem before. I would be grateful for any help. Thanks! Esther
Attached screenshots

All Replies (1)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.