This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

E-mails under "Account NONE" and not Inbox

  • 1 vastus
  • 1 on selline probleem
  • 1 view
  • Viimati vastas chuy1

chuy1
chuy1
more options

I think this happened after the recent update to 91.7.0, may have been 91.6.0. I lost, at a minimum, an entire folder. Doing a filtered key word search, Thunderbird shows that the folder, thus the e-mails in in that folder, are in Account NONE. How do I access this account so I can move the e-mails back where they belong? C:\Users\3TIER\AppData\Roaming\Thunderbird\Profiles does NOT show a "None" profile in any of the sub-folders

I think this happened after the recent update to 91.7.0, may have been 91.6.0. I lost, at a minimum, an entire folder. Doing a filtered key word search, Thunderbird shows that the folder, thus the e-mails in in that folder, are in Account NONE. How do I access this account so I can move the e-mails back where they belong? C:\Users\3TIER\AppData\Roaming\Thunderbird\Profiles does NOT show a "None" profile in any of the sub-folders
Attached screenshots

Muudetud chuy1 poolt

Valitud lahendus

Issues with mail/mail folders disappearing. The following works for me under Windows 7, 8, & 10 (NOTE: I was looking for specific emails from someone. Not sure what other corrupted files existed.)

  • Help->More Troubleshooting Information->Profile Folder (Open Folder)

Should send you to something like C:\Users\{USER}\AppData\Roaming\Thunderbird\Profiles\@@@@####.default-release

  • Click on IMapMail
  • Search *.msf and delete them all
  • Start ThunderBird and let is run for a while (may take a long time if you have many emails) ... I went to lunch. Missing mail/mail folders MAY re-populated under another folder! This happened to me and I moved the emails where they belong.

I hope this helps others their problems.

Loe vastust kontekstis 👍 0

All Replies (1)

chuy1
chuy1 Küsimuse esitaja
more options

Valitud lahendus

Issues with mail/mail folders disappearing. The following works for me under Windows 7, 8, & 10 (NOTE: I was looking for specific emails from someone. Not sure what other corrupted files existed.)

  • Help->More Troubleshooting Information->Profile Folder (Open Folder)

Should send you to something like C:\Users\{USER}\AppData\Roaming\Thunderbird\Profiles\@@@@####.default-release

  • Click on IMapMail
  • Search *.msf and delete them all
  • Start ThunderBird and let is run for a while (may take a long time if you have many emails) ... I went to lunch. Missing mail/mail folders MAY re-populated under another folder! This happened to me and I moved the emails where they belong.

I hope this helps others their problems.

Muudetud chuy1 poolt