Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

eToken with FF 100 from snap

  • 3 vastust
  • 1 on selline probleem
  • 4 views
  • Viimati vastas jonzn4SUSE

more options

Canonical transformed Ubuntu installation process from apt to snap. Unfortunately my FF 100 now is not able to load libetpksc11 module with message: module cannot be loaded.

Canonical transformed Ubuntu installation process from apt to snap. Unfortunately my FF 100 now is not able to load libetpksc11 module with message: module cannot be loaded.

All Replies (3)

more options

Try to rename/remove pkcs11.txt in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

more options

Unfortunately does not help. Still the same - "module cannot be loaded".

more options

Try downloading another copy of Firefox, run it from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release