This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Verification email sent to an old disabled account…

nicolaking136
nicolaking136
more options

Hi, I need to access my account and had to complete set-up, but the verification email has been sent to an old email account that I no longer have access to and I can’t change the email until I can sign in… doh! Who do I contact to help resolve this? Kindest regards, Nicola

Hi, I need to access my account and had to complete set-up, but the verification email has been sent to an old email account that I no longer have access to and I can’t change the email until I can sign in… doh! Who do I contact to help resolve this? Kindest regards, Nicola

All Replies (3)

Tomatoshadow2
Tomatoshadow2
more options

Your're trying to sign into your Firefox account correct?

Magic74
Magic74
more options

Yes can you help

Tomatoshadow2
Tomatoshadow2
more options

@Magic74, If you can't access the email, you won't be able to get the verification code. You'll have to make a new Firefox account with an email you have access to.