This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Upgrade 24/6/2022

  • 2 vastust
  • 1 on selline probleem
  • 5 views
  • Viimati vastas Terry

more options

Mozilla Firefox was automatically upgraded as I opened my computer. The new version started and the startup page was shown as if I had never used the Firefox browser on this computer before. I've been running Firefox on this computer for at least 6 years. All my saved data was gone. No bookmarks, no saved access accounts. When it asked me to migrate my data I didn't have the option to migrate any of my saved data from my previous version of Firefox. How do I get all my saved data back? I also received a message that one of my my gmail email account had been accessed by an unauthorized party. Is this also part of the installation process?

Please let me know what to do to get my saved data back.

Walter Fiori

Mozilla Firefox was automatically upgraded as I opened my computer. The new version started and the startup page was shown as if I had never used the Firefox browser on this computer before. I've been running Firefox on this computer for at least 6 years. All my saved data was gone. No bookmarks, no saved access accounts. When it asked me to migrate my data I didn't have the option to migrate any of my saved data from my previous version of Firefox. How do I get all my saved data back? I also received a message that one of my my gmail email account had been accessed by an unauthorized party. Is this also part of the installation process? Please let me know what to do to get my saved data back. Walter Fiori

All Replies (2)

more options

Enter about:profiles in the URL bar and check if you have there any other profile.

more options