Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

intrupt a pop-up page

  • 1 vastus
  • 0 on selline probleem
  • 2 views
  • Viimati vastas Paul

navid.ameri68
navid.ameri68
more options

when I open a page it transfer to another page that is written:

Dear Firefox user, You are today’s lucky visitor for: July 24, 2022 Please complete this short survey and to say “Thank You” we’ll give you a chance to get an Apple iPhone 11 Pro!"

And I can't open the page that I want, and this sometimes happen and sometimes not, what should I do.

when I open a page it transfer to another page that is written: ''Dear Firefox user, You are today’s lucky visitor for: July 24, 2022 Please complete this short survey and to say “Thank You” we’ll give you a chance to get an Apple iPhone 11 Pro!" And I can't open the page that I want, and this sometimes happen and sometimes not, what should I do.
Attached screenshots

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

That is not a message from Mozilla, you will not be sent a Apple iPhone 11 Pro, that message is a scam, do not enter your details.

As a first step, I recommend clearing your browsing history, this support article should help: https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox

I also suggest running a full anti-virus and anti-malware scan of your computer and reading carefully any recommendations given to remove any threats found.