This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Primary Password

  • 1 vastus
  • 0 on selline probleem
  • 1 view
  • Viimati vastas cor-el

osoriohj
osoriohj
more options

How can I sync my Firefox browser? It always asks for my Primary Password. I tried resetting my password, deleting/recreating my account, and I'm always asked for the "Primary Password". I can log into Firefox Accounts with my e-mail and known password, but I can't reach the sync option because I'm always asked for the "Primary Password", which seems to be out of sync with my Firefox Account.

How can I sync my Firefox browser? It always asks for my Primary Password. I tried resetting my password, deleting/recreating my account, and I'm always asked for the "Primary Password". I can log into Firefox Accounts with my e-mail and known password, but I can't reach the sync option because I'm always asked for the "Primary Password", which seems to be out of sync with my Firefox Account.
Attached screenshots

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using the Primary Password in Firefox?

I ask because Firefox wants to store the credentials for the Firefox Sync Account in the Password Manager to be able to reconnect when you start Firefox. If you use the PP then you need to unlock the logins to make it possible to store these credentials. This also means that you get the PP prompt each time you start Firefox.

Note that this entry is hidden from about:logins and you will only see it in logins.json in the Firefox profile folder.