This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

i need to talk with someone please

  • 3 vastust
  • 0 on selline probleem
  • 3 views
  • Viimati vastas James

pdbr10
pdbr10
more options

I have been using Firefox now for 8 years with out a problem but now I have one. I have Norton's antivirus and the last 7 scans I have done Norton's had found and quarantined the Trojan Horse virus found in the Firefox program. I have uninstalled Firefox and re installed with a fresh re-load but after 1 day the virus was back in the Firefox program. I really want to use Firefox and am respectfully requesting someone help me re install the program please. I have attached a screen shot for you. Thank you in advance. Bernie. [removed phone# from public] Well this on does not say trojan horse put the last 7 did.

I have been using Firefox now for 8 years with out a problem but now I have one. I have Norton's antivirus and the last 7 scans I have done Norton's had found and quarantined the Trojan Horse virus found in the Firefox program. I have uninstalled Firefox and re installed with a fresh re-load but after 1 day the virus was back in the Firefox program. I really want to use Firefox and am respectfully requesting someone help me re install the program please. I have attached a screen shot for you. Thank you in advance. Bernie. [removed phone# from public] Well this on does not say trojan horse put the last 7 did.
Attached screenshots

Muudetud James poolt

All Replies (3)

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

As long as Norton is quarantining/remove the threat, you shouldn't worry. You can contact Norton to have the file analyzed as a "false positive" and also see if any other Norton users are experiencing the same scan results on the Norton Community Forum.

(By the way, MSE saw end-of-service Jan. 2020)

pdbr10
pdbr10 Küsimuse esitaja
more options

i did not k

Muudetud pdbr10 poolt

James
James
  • Moderator
  • Top 10 Contributor
more options

Dropa said
I would say disable Norton and install MSE for Windows 7 and that should stop any false alarms.

You sure about that? https://support.microsoft.com/en-us/windows/windows-7-support-ended-on-january-14-2020-b75d4580-2cc7-895a-2c9c-1466d9a53962