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Lost all data sync account

  • 1 vastus
  • 0 on selline probleem
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  • Viimati vastas Paul

BlackxQ
BlackxQ
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Hello

1 day ago my old ssd die forever with all data, I managed to save some files But for firefox browser I didn't save anything, because my account is sync everyday

When i login to new browser, i enter account, password and wait for sync to recovery history, bookmark, etc 2 days have already passed and I have not recovered anything, as if nothing was ever saved I try contact firefox stuff to give me my last data save on his server but I don't know how to contact them, I had some links that I need and I can't find them anymore

Can you get some information on how to contract them to fix the problem Any kind of information helps me, I searched on google but I don't know what to do anymore Thx

Hello 1 day ago my old ssd die forever with all data, I managed to save some files But for firefox browser I didn't save anything, because my account is sync everyday When i login to new browser, i enter account, password and wait for sync to recovery history, bookmark, etc 2 days have already passed and I have not recovered anything, as if nothing was ever saved I try contact '''firefox stuff '''to give me my last data save on his server but I don't know how to contact them, I had some links that I need and I can't find them anymore Can you get some information on how to contract them to fix the problem Any kind of information helps me, I searched on google but I don't know what to do anymore Thx

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.