This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Showing Password Incorrect

  • 2 vastust
  • 0 on selline probleem
  • 3 views
  • Viimati vastas cor-el

more options

I try to delete my firefox account but in the last step it ask for password when i entered it and press delete it show me wrong password but my password is correct. Then i forget my password and change it and i try it again but it shows me incorrect password. Is this is a bug or something else??? I try it in chrome browser as well as firefox but same result incorrect password :(

I try to delete my firefox account but in the last step it ask for password when i entered it and press delete it show me wrong password but my password is correct. Then i forget my password and change it and i try it again but it shows me incorrect password. Is this is a bug or something else??? I try it in chrome browser as well as firefox but same result incorrect password :(

All Replies (2)

more options

Ok so master password is that password which is required to login firefox account or something else. Cause I change my account password and when I try to delete it it's shows me wrong password.

more options

I think that Dropa is confused and didn't understand your question. The Primary Password that is used to encrypt to passwords stored locally in logins.json has nothing to do with the Sync account apart from that you need to supply the PP if you have stored the password for the Firefox Account. In some cases you need a fresh login via the "https://accounts.firefox.com/signin" page.