This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Thunderbird Broken!

  • 1 vastus
  • 0 on selline probleem
  • 7 views
  • Viimati vastas MikeA01730

MikeA01730
MikeA01730
more options

Hi,

I used Thunderbird this morning with no problems. Now when I start it there are no folders or anything else visible(see image). Clicking on Get Messages, Address Book, and any button except Write does nothing. Clicking Write lets me send a message normally (apparently) and the list of address to send to works normally. Clicking on the search box shows the expected suggestions (e.g. type John and I get email addresses with John) but the search returns no results. Clicking on the hamburger icon does nothing.

I have NO idea why this happened. Nothing else is malfunctioning yet no for no apparent reason years worth of emails appear to be gone. How can I fix this?

Thanks, Mike

Hi, I used Thunderbird this morning with no problems. Now when I start it there are no folders or anything else visible(see image). Clicking on Get Messages, Address Book, and any button except Write does nothing. Clicking Write lets me send a message normally (apparently) and the list of address to send to works normally. Clicking on the search box shows the expected suggestions (e.g. type John and I get email addresses with John) but the search returns no results. Clicking on the hamburger icon does nothing. I have NO idea why this happened. Nothing else is malfunctioning yet no for no apparent reason years worth of emails appear to be gone. How can I fix this? Thanks, Mike
Attached screenshots

All Replies (1)

MikeA01730
MikeA01730 Küsimuse esitaja
more options

Never mind. I hadn't noticed that I had a Thunderbird new message window open. When I closed it and closed Thunderbird, and then reopened Thunderbird, it was fine.

Absolutely no idea why it would work this way: seems like a bug to me. But I can stop panicking and do some work now.