This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Charges

  • 1 vastus
  • 0 on selline probleem
  • 6 views
  • Viimati vastas James

more options

My card was charged 2x 28.99 @ 38.98 without my consent or anyone telling me it was going to be so I want it refunded I didn't even use this app . My phone was so messed up nothing would've helped it anyway . If it's not returned I'm going to talk to my lawyer . I am living on 900.00 a month I would have never agreed to paying this amount I can barely buy food let alone pay this so PLEASE RETURN MY MONEY

My card was charged 2x 28.99 @ 38.98 without my consent or anyone telling me it was going to be so I want it refunded I didn't even use this app . My phone was so messed up nothing would've helped it anyway . If it's not returned I'm going to talk to my lawyer . I am living on 900.00 a month I would have never agreed to paying this amount I can barely buy food let alone pay this so PLEASE RETURN MY MONEY

All Replies (1)

more options

The Firefox web browsers for desktop (Windows/macOS/Linux) and mobile versions for iOS and Android are 100% free to download and use. One can even build their own from source.

It sounds like you may have purchased a subscription for Mozilla VPN perhaps based on the price?. You have to actually go through the process of purchasing it whether from https://www.mozilla.org/products/vpn/ or on Google Play store.

https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn https://support.mozilla.org/en-US/kb/mozilla-vpn-faq https://support.mozilla.org/en-US/kb/mozilla-vpn-free (not free)