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BT Connect Email

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I have a BT Business email account, btconnect.com which today stopped working. I contacted BT who said that Microsoft no longer support Pop email and the only way is to access via Outlook365 and I can no longer use a 3rd party mail client. I managed to set up a gmail account in Thunderbird and forwarded my BT email to that account, however every few seconds I get a warning to say bt password is incorrect so I deleted the bt account from Thunderbird, Along with all my important emails and folders. How can I recover these ? I have found Files & Folders in Profiles, but how do I get these back into Thunderbird ?

I have a BT Business email account, btconnect.com which today stopped working. I contacted BT who said that Microsoft no longer support Pop email and the only way is to access via Outlook365 and I can no longer use a 3rd party mail client. I managed to set up a gmail account in Thunderbird and forwarded my BT email to that account, however every few seconds I get a warning to say bt password is incorrect so I deleted the bt account from Thunderbird, Along with all my important emails and folders. How can I recover these ? I have found Files & Folders in Profiles, but how do I get these back into Thunderbird ?

All Replies (1)

david
david
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Well, I don't understand the comment about Outlook and 3rd party clients, as there are many using Outlook365 with Thunderbird. But that wasn't the question... Assuming your BT account was POP, you can retrieve the messages by these steps: - click Help>more troubleshootinginformation - scroll down to 'profile folder' and click 'open profile' - exit Thunderbird. you are now in your profile folder. (Note the location for future reference.) - locate the message folders from the BT account and copy them into the Mail\Local Folders folder, renaming as appropriate or desired) - restart thunderbird. (Note: message folders have two names that must stay in sync, e.g., INBOX and INBOX.msf)