This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

email doesnt work

  • 1 vastus
  • 0 on selline probleem
  • 9 views
  • Viimati vastas Toad-Hall

hap
hap
more options

Everytime I open up Thunderbird to try to send an email, it says “Login to server pop.shaw.ca with username ricc failed”

It also says “Cannot get mail. The mail server “imap.shaw.ca” is not responding. Verify that you have entered the correct account info in Mail Settings.”

It also says “login to server pop.shaw.ca with username ricc failed” “Enter your password for ricc on imap.shaw.ca”

This on an IOS device (ipod 7) 

My isp won;t help because they say they don’t support a third party application, so can you help?

My hospital phone doesn;t do toll free or long distance calls


Thank you

Everytime I open up Thunderbird to try to send an email, it says “Login to server pop.shaw.ca with username ricc failed” It also says “Cannot get mail. The mail server “imap.shaw.ca” is not responding. Verify that you have entered the correct account info in Mail Settings.” It also says “login to server pop.shaw.ca with username ricc failed” “Enter your password for ricc on imap.shaw.ca” This on an IOS device (ipod 7) My isp won;t help because they say they don’t support a third party application, so can you help? My hospital phone doesn;t do toll free or long distance calls Thank you

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Do you have more than one account ? Is one set up as Pop and another set up as imap ? Or do you only have one account and it's not using the correct server settings for the type of account ?

In Account Settings In left pane select 'server settings' On the right at the top it says 'Server Type' Does it say Pop Mail Server or Imap Mail Server ? If Pop it must use Pop server settings If Imap it must use Imap server settings If you have two shaw accounts then you need two outgoing servers and each account must use it's own smtp server.

Also incoming and outgoing smtp the User Name - should be full email address not just 'ricc'. I would fix this first.