This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

outgoing email attachments show sent but recipient not receiving

  • 5 vastust
  • 4 on selline probleem
  • 5 views
  • Viimati vastas david

more options

Since Thunderbird Mozilla updated I cannot send any outgoing email with an attachment on it. It shows as sent in the sent box but recipient does not receive anything. I can send out a plain email alright without an attachment with it. I've tried and tried to rectify but still doesn't work. Why is this?

Since Thunderbird Mozilla updated I cannot send any outgoing email with an attachment on it. It shows as sent in the sent box but recipient does not receive anything. I can send out a plain email alright without an attachment with it. I've tried and tried to rectify but still doesn't work. Why is this?

All Replies (5)

more options

This not necessarily a Thunderbird issue. I recall sending such emails to a friend and it took several weeks to discover that he had set his email client to delete incoming messages with attachments. Before confirming the problem, I encourage sending to several email accounts, including your own.

more options

Hi David thank you for your advice but I have tried sending several different emails with attachments on them to different people and none of them have received them these emails show up in the sent box marked as sent. If I send an email on it's own (no attachment) it is received OK? I don't know what else to do.

more options

What happens when you send to yourself?

more options

Hi David I just tried to send an email from myself to myself on my PC and I noticed that it took a while to go and the same problem arose whereby it is showing sent in the sent box but not coming in to my inbox. But upon checking my mobile it has come in to my inbox OK for the same address attachment as well?? Doesn't seem to be a problem there. I have checked my outgoing server and my incoming server but they are reading correct? Totally confused now.

more options

Yes, it's puzzling. If the phone received message and attachment, then the message with attachment was in the server. You could log on to your online account to verify.