This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Unable to access firefox account

  • 1 vastus
  • 0 on selline probleem
  • 1 view
  • Viimati vastas Dropa

more options

I'm locked out of my Firefox account. I set my previous employer's email address ([edited] @cdolinc.net) as my primary email address, and my personal email address ([edited] @gmail.com) as a secondary email address. I attempted to reset my password using the password reset email that was sent to my secondary email address, but after I enter a new password twice and submit it the page reloads with the following error message:

Your email was just returned. Mistyped email?

I'm sure my previous employer has an out-of-office email setup to indicate that I no longer work there. Is there anyway to resolve the issue without asking my previous employer if they can turn off Out-of-office replies temporarily?

Thank you, Sean

I'm locked out of my Firefox account. I set my previous employer's email address ([edited] @cdolinc.net) as my primary email address, and my personal email address ([edited] @gmail.com) as a secondary email address. I attempted to reset my password using the password reset email that was sent to my secondary email address, but after I enter a new password twice and submit it the page reloads with the following error message: Your email was just returned. Mistyped email? I'm sure my previous employer has an out-of-office email setup to indicate that I no longer work there. Is there anyway to resolve the issue without asking my previous employer if they can turn off Out-of-office replies temporarily? Thank you, Sean

Muudetud James poolt

All Replies (1)

more options

Unfortunately if your lockout of the email account to verify the firefox accounts login there is nothing more anyone users on here can do to help. The primary is used to reset the account without that email to verify the account is a lost account.

Muudetud Dropa poolt