Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Firefox upgrade from 119 -> 120 results in “broken” screen capture

  • 3 vastust
  • 1 on selline probleem
  • 1 view
  • Viimati vastas zeroknight

more options

As of yesterday when I was running v119.0 I was able to screen capture streaming content from Hulu/Netflix etc, this morning after upgrading to v120.0 overnight, that capability is now lost. Video and still captures are just a black screen. Please fix!

As of yesterday when I was running v119.0 I was able to screen capture streaming content from Hulu/Netflix etc, this morning after upgrading to v120.0 overnight, that capability is now lost. Video and still captures are just a black screen. Please fix!

All Replies (3)

more options

Could be about Widevine switching to hardware-based decryption (Widevine: Level 1). You can try a lower resolution.

more options

cor-el said

Could be about Widevine switching to hardware-based decryption (Widevine: Level 1). You can try a lower resolution.

I'm having this same problem (although I've also experienced it on one other browser, so it may not be Firefox-related) and this is not an acceptable solution. I flat-out will not accept a lower-quality experience in order to do something I could do just fine a couple of days ago.

more options

One workaround is to disable hardware acceleration.