Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Updated Latest Version of Firefox and Lost Extensions

more options

Hello

I installed the latest version of Firefox and lost my extensions. I already checked the Profiles folder to try and revert but there are only two profiles folders xxx.default and 8rizodoc.default-xxx where xxx is some hash.

What can I do? The way one of the extensions was set up cannot be rebuilt so I would lose access to some important information. It was pretty important information.

Is there something that can be done?

Hello I installed the latest version of Firefox and lost my extensions. I already checked the Profiles folder to try and revert but there are only two profiles folders xxx.default and 8rizodoc.default-xxx where xxx is some hash. What can I do? The way one of the extensions was set up cannot be rebuilt so I would lose access to some important information. It was pretty important information. Is there something that can be done?

All Replies (2)

more options
more options

Hi Terry

Thank you for the reply. I already tried that and unfortunately there is only one profile: the default profile

This is what it says on the about:profile page profile: default This is the profile in use and it cannot be deleted

I also checked my past history and bookmarks and for some reason it seems they were imported correctly with the update ... only extensions are gone.

I wonder if there is a way to dig it out from the Win OS even if the update might have deleted it for some very odd and unfortunate reason.