This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Firefox won't search

more options

I have a Mac that was running Sequoia 10.14.7 I think. Firefox hasn't been giving search results since yesterday so I updated Firefox and restarted it. Still got blank pages after updating. Firefox suggested re-installing so I did. I got no warning DURING installation that the newest version would not work with Sequoia. There was a light gray circle slash through the icon when I installed it, but have never see that when installing apps before. I was given an option to replace the original Firefox or install a second version, so I chose "replace," thinking I was keeping it simple. I updated Mac OS to Catalina 10.15.7--an action I've been avoiding due to all of my most important documents being on an older version of Word for Mac 2011, and TBH I resent having to pay for a subscription to access my Word & Excel documents for revision or printing, and don't like keeping my documents on the cloud...as required by newer versions of MS Office. Now I have Catalina & the newest version of Firefox and can't do the two most important things I need to do on my computer: Work with my Word docs and Firefox STILL PRODUCES BLANK SEARCH RESULTS PAGES. I've now essentially lost access to all my Office docs due to chain reaction fuster cluck resulting from a blank Firefox search page 2 hours ago. PLEASE ADVISE.

I have a Mac that was running Sequoia 10.14.7 I think. Firefox hasn't been giving search results since yesterday so I updated Firefox and restarted it. Still got blank pages after updating. Firefox suggested re-installing so I did. I got no warning DURING installation that the newest version would not work with Sequoia. There was a light gray circle slash through the icon when I installed it, but have never see that when installing apps before. I was given an option to replace the original Firefox or install a second version, so I chose "replace," thinking I was keeping it simple. I updated Mac OS to Catalina 10.15.7--an action I've been avoiding due to all of my most important documents being on an older version of Word for Mac 2011, and TBH I resent having to pay for a subscription to access my Word & Excel documents for revision or printing, and don't like keeping my documents on the cloud...as required by newer versions of MS Office. Now I have Catalina & the newest version of Firefox and can't do the two most important things I need to do on my computer: Work with my Word docs and Firefox STILL PRODUCES BLANK SEARCH RESULTS PAGES. I've now essentially lost access to all my Office docs due to chain reaction fuster cluck resulting from a blank Firefox search page 2 hours ago. PLEASE ADVISE.

All Replies (6)

more options

Helpful?

more options

Ty: Thanks for replying... I'm able to get get to bookmarked sites, websites I've previously visited, links, or sites I directly type in. When I search for anything, using either the Duck Duck Go field or Firefox address window, I get a blank result page. This happened before I updated anything today (using iOS 14), and still happens now with iOS 15.7. It seems Firefox is "working," but the only thing I can't do is search. Safari & Chrome are fully functional. I'd rather not take down a firewall...

Helpful?

more options

Update:

I can get some pictures or videos when I search for just pictures or videos, but no "All" results. Also can get news or shopping. I'm thinking this might be a DDG issue, not mozilla?

Helpful?

more options

iOS is the mobile OS for iPhones and earlier iPads as more current ones uses iPadOS.

What you have is macOS and Sequoia is currently at 15.1 as of Oct 28, 2024.

Sequoia has had issues including the mentioned firewall issue.

Helpful?

more options

Any specific add-ons?

Helpful?

more options

James & Ty: After a few days of doing nothing, it's now working.

???

I'll post again if it drops off again... Thanks for the feedback!

Helpful?

Küsimuse postitamine

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.