This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

I click the "Tools" tab, then click the "Add-ons" tab. If I then click anywhere on the "Add-ons" dialog box, the dialog box immediately closes. I can't install plug-ins or add-ons. However, this happens only with my account. Other users have no such p

AnonymousUser
AnonymousUser
more options

I click the "Tools" tab, then click the "Add-ons" tab. If I then click anywhere on the "Add-ons" dialog box, the dialog box immediately closes. I can't install plug-ins or add-ons. However, this happens only with my account. Other users have no such problem. I have also tried going to the "Add-ons" dialogue box through "Tools" then "Options." I still cannot get into the "Add-ons" tab; the dialog box closes. I have tried using the keyboard instead of the mouse; same problem.

This happened

Every time Firefox opened

== I am unsure what caused it. I have tried re-installing firefox.

I click the "Tools" tab, then click the "Add-ons" tab. If I then click anywhere on the "Add-ons" dialog box, the dialog box immediately closes. I can't install plug-ins or add-ons. However, this happens only with my account. Other users have no such problem. I have also tried going to the "Add-ons" dialogue box through "Tools" then "Options." I still cannot get into the "Add-ons" tab; the dialog box closes. I have tried using the keyboard instead of the mouse; same problem. == This happened == Every time Firefox opened == I am unsure what caused it. I have tried re-installing firefox.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Do you have that problem when running in the Firefox SafeMode? http://support.mozilla.com/en-US/kb/Safe+Mode Don't select anything right now, just use "Continue in SafeMode."

If not, see this: http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...