Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Firefox 3.6.3 crashed, will not reload because it says it is running, and will not uninstall?

  • 1 vastus
  • 3 on selline probleem
  • 12 views
  • Viimati vastas cor-el

ChrisM
ChrisM
more options

Firefox 3.6.3 crashed and would not reload as the system informed that firefox was already running. Rebooting had no effect. 3.6.4 was downloaded and installed. It would not run for the same reason. Windows XP was then upgraded to SP2. No change. 3.6.4 was uninstalled with no problem but 3.6.3 refuses to install. (When 'remove' is clicked, there is disc activity for about a second but then all stops.) No files have been deleted by me. There is no indication that I can see inspecting 'processes' or msconfig to indicate that Firefox is running.

Firefox 3.6.3 crashed and would not reload as the system informed that firefox was already running. Rebooting had no effect. 3.6.4 was downloaded and installed. It would not run for the same reason. Windows XP was then upgraded to SP2. No change. 3.6.4 was uninstalled with no problem but 3.6.3 refuses to install. (When 'remove' is clicked, there is disc activity for about a second but then all stops.) No files have been deleted by me. There is no indication that I can see inspecting 'processes' or msconfig to indicate that Firefox is running.

Muudetud ChrisM poolt

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See: 

http://kb.mozillazine.org/Recovering_a_missing_profile
http://kb.mozillazine.org/Profile_in_use