This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

password save option not saving

  • 2 vastust
  • 6 on selline probleem
  • 1 view
  • Viimati vastas cor-el

eaglestallon
eaglestallon
more options

I have Win 7 and am still getting used to stuff, I have tried run as administrator, run as user, disable master password, enable master password but nothing allows me to save my passwords into the password manager!

Help, this is getting frustrating

I have Win 7 and am still getting used to stuff, I have tried run as administrator, run as user, disable master password, enable master password but nothing allows me to save my passwords into the password manager! Help, this is getting frustrating

All Replies (2)

Morbus
Morbus
more options

Hopefully this support article is what you need:

https://support.mozilla.com/en-US/kb/Remembering+passwords

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • Make sure that you not run Firefox in Private Browsing - Use Firefox without saving history mode
  • In Private Browsing mode some menu items are disabled (grayed) and features like visited links are disabled and not showing
  • You are in Private Browsing mode if you see "Tools > Stop Private Browsing", possibly grayed

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
You can use "Disable all add-ons" on the Safe mode start window to disable all extensions.
You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")