This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

I cannot watch any movies or videos online. Neither the video nor audio plays.

  • 2 vastust
  • 30 on selline probleem
  • 8 views
  • Viimati vastas lassys

lassys
lassys
more options

Each time I try to open Firefox I get an error message saying Windows cannot verify the path or file. And when I click ok, the browser opens. And when I check the plugin page, the plugins are all up to date - Flash,Real,Windows Media Player. Should I go for an older version of Firefox or newer? Using Firefox 3.6.4 on XP on a desktop.

Each time I try to open Firefox I get an error message saying Windows cannot verify the path or file. And when I click ok, the browser opens. And when I check the plugin page, the plugins are all up to date - Flash,Real,Windows Media Player. Should I go for an older version of Firefox or newer? Using Firefox 3.6.4 on XP on a desktop.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

You can use "Disable all add-ons" on the Safe mode start window to disable all extensions.

You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

lassys
lassys Küsimuse esitaja
more options

Thanks.

Installed an older version of firefox (3.5.4) Things seem to be perfect now.

Thank you!