This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Solved "Error message": Unable to process backup file .json of bookmarks saved from different computer

  • 2 vastust
  • 20 on selline probleem
  • 1 view
  • Viimati vastas cor-el

lite1
lite1
more options

Want to move bookmarks from old laptop running Firefox 3.1.6 and Win XP to new laptop running Win 7 64-bit and FF 3.1.6 which I just installed. On new laptop I browsed from FF to Restore bookmarks from file I had saved from old laptop (edit to add: it is about 4500kb). The file (bookmarks-2010-10-15.json) is NOT write protected. FF reports "Unable to process backup file".

I have shut down FF and rebooting computer. I am able to restore a bookmark file that was created on new laptop but NOT the one saved from old laptop so I do NOT think the file that the knowledge base (http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox) refers to as potentially problematic is the problem in my case. I do NOT want to proceed with the other suggestions (create new profile and etc.) for fear of creating even more problems.

Appreciate your advice - I have probably a 1000 or more bookmarks to move and so this is vital and probably typical of anyone with a new computer.

Want to move bookmarks from old laptop running Firefox 3.1.6 and Win XP to new laptop running Win 7 64-bit and FF 3.1.6 which I just installed. On new laptop I browsed from FF to Restore bookmarks from file I had saved from old laptop (edit to add: it is about 4500kb). The file (bookmarks-2010-10-15.json) is NOT write protected. FF reports "Unable to process backup file". I have shut down FF and rebooting computer. I am able to restore a bookmark file that was created on new laptop but NOT the one saved from old laptop so I do NOT think the file that the knowledge base (http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox) refers to as potentially problematic is the problem in my case. I do NOT want to proceed with the other suggestions (create new profile and etc.) for fear of creating even more problems. Appreciate your advice - I have probably a 1000 or more bookmarks to move and so this is vital and probably typical of anyone with a new computer.

Muudetud lite1 poolt

All Replies (2)

lite1
lite1 Küsimuse esitaja
more options

PROBLEM SOLVED I did backup from old laptop again both as .json file and as an export to html. This time the .json file worked to restore from it.

I had read on a different thread here about using the html version and was going to give that a try but also made the new .json at the same time to see if I could get that to work - which it did. I expect that either approach gives the same results and so if one approach is not working for you perhaps the other approach will take care of it.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Always make sure to add the .json file extension if you create a JSON backup.