This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Firefox is not connecting to internet even though proxy/firewall are off and internet connection is fine

  • 3 vastust
  • 221 on selline probleem
  • 1 view
  • Viimati vastas aneesh

kmlziqi08
kmlziqi08
more options

I was still able to use the internet on my laptop through Firefox until for whatever reason it just stopped working. The page just says "unable to connect" and I tried doing all that it says, even waitingfor about 5 hours now to try to use it again. My network connection is working as I am able to skype with my sister and is currently uing Internet Explorer to type this. I also tried turning off both the proxy and firewall to see if anything would work. Nothing happened.

I was still able to use the internet on my laptop through Firefox until for whatever reason it just stopped working. The page just says "unable to connect" and I tried doing all that it says, even waitingfor about 5 hours now to try to use it again. My network connection is working as I am able to skype with my sister and is currently uing Internet Explorer to type this. I also tried turning off both the proxy and firewall to see if anything would work. Nothing happened.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

Firewalls don't turn off when you turn the user interface off. You need to figure out how to allow Firefox thru your Firewall.

Locate your Firewall here, and follow the instructions.
http://support.mozilla.com/en-US/kb/Firewalls

kmlziqi08
kmlziqi08 Küsimuse esitaja
more options

Thanks for the reply! I actually figured out which firewall was blocking it about 10 min or so after I posted this. I thought it was my computer's built in firewall, but it turned out to be my McAfee firewall that was blocking it.

aneesh
aneesh
more options

Firefox not working , just keep on spinning with the text connecting , after my laptop resumes from sleep or from hibernate , The issue started after the latest update , In order to make the firefox work again i need to kill the running firefox instance from taskmanager and start it again, Its like a pain every time . Firefox version 10.0.2