This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

I downloaded Firefox for the first time and the "run or save" window does not come up to continue the process

  • 3 vastust
  • 3 on selline probleem
  • 5 views
  • Viimati vastas TonyE

more options

I supposedly downloaded Firefox for the first time (when I hit download again it states the process is 100% complete) but the window to run or save does not come up so I cannot continue with my part of the download process

I supposedly downloaded Firefox for the first time (when I hit download again it states the process is 100% complete) but the window to run or save does not come up so I cannot continue with my part of the download process

All Replies (3)

more options

Search your computer for the setup file which for the latest release version is called "Firefox Setup 3.6.13.exe", then run that file to install Firefox.

more options

When I searched for the file, Windows couldn't find it. So I went to Run, browse, and found the file that way. I was able to finish the download with complete success. Thanks so much for your help.

more options

You're welcome